Free up to 24 hours
Cancel a pay-at-counter booking any time up to 24 hours before pickup at no charge.
Reservations
Find, modify or cancel
Pull up any Rando booking in seconds — no sign-in required. Change dates, cancel free up to 24 hours before pickup, or download an itemized receipt.
Cancellation policy
Pay Now refunds
Prepaid rates are refunded to the original payment method within 3–5 business days.
No-show fee
A one-day rate applies if the vehicle is not collected within 4 hours of the scheduled time.