We're here 24/7
Help center
Roadside Assistance (24/7)
1-800-555-7266 · average response 22 min
Contact Support
Live chat 06:00 – 23:00 ET, seven days a week
Lost & Found
File a report within 30 days of vehicle return
Claims & Accident Reporting
Submit documentation and track claim status
Frequently asked
What do I need at pickup?
A valid driver license, the payment card used to book, and proof of insurance if declining CDW.
Can I change or cancel?
Pay at Counter reservations cancel free up to 24 hours before pickup. Pay Now rates carry a $25 fee.
Is there a young renter fee?
Renters aged 21–24 pay a daily surcharge that varies by station and vehicle class.
How do digital keys work?
Preferred members unlock and start the vehicle from the Rando app after license verification.